Terms of Service

TERMS OF SERVICE
Effective Date: June 2026

Welcome to Eminence Salon. By booking an appointment, purchasing products, visiting our website, or receiving services from Eminence Salon, you agree to the following Terms of Service.

1. BUSINESS INFORMATION
Eminence Salon
Roswell, Georgia
Email: info@eminencesalon.com
Website: www.eminencesalon.com

2. APPOINTMENT BOOKINGS
Appointments may be booked online, by phone, or through approved booking platforms.

By scheduling an appointment, you agree to:

Provide accurate contact information.
Arrive on time for your scheduled appointment.
Follow all salon policies and service requirements.
Pay all applicable fees associated with your appointment.

3. DEPOSITS
Certain services require a deposit to secure your appointment.

Deposits are non-refundable.
Deposits may be applied toward your service total.
Deposits may be transferred one time with proper notice.
Deposits forfeited due to late cancellations or no-shows are non-refundable.

4. CANCELLATION POLICY
Please provide at least 24 hours' notice for cancellations or rescheduling.

Failure to provide adequate notice may result in:

Loss of deposit
Cancellation fees
Restrictions on future booking privileges

5. NO-SHOW POLICY
Clients who fail to appear for a scheduled appointment without notice will be considered a no-show.

Eminence Salon reserves the right to:

Charge a no-show fee
Require full prepayment for future appointments
Refuse future bookings

6. LATE ARRIVALS
Clients arriving more than 15 minutes late may need to:

Modify their service
Reschedule their appointment
Forfeit their deposit if adequate service time is no longer available

We work to stay on schedule so we can respect all clients.

7. CONSULTATIONS
All consultation recommendations are based on the information provided by the client.

Clients are responsible for disclosing:

Previous chemical services
Hair color history
Allergies
Medical conditions affecting hair or scalp
Current medications that may impact services

Failure to disclose relevant information may affect service results.

8. HAIR COLOR AND CHEMICAL SERVICES
Results cannot be guaranteed due to:

Hair history
Previous color treatments
Hair condition
Home care practices

Corrective color services may require multiple appointments and additional fees.

9. HAIR EXTENSIONS
Extension services require consultation approval.

Clients acknowledge:

Proper maintenance is required.
Results depend on following the recommended care instructions.
Failure to maintain extensions properly may shorten their lifespan.
Hair purchases and custom-ordered extension hair are final sale.

10. RETAIL PRODUCTS
All retail product sales are final unless required otherwise by law.

Defective products may be reviewed for replacement at the salon's discretion.

11. REFUND POLICY
Due to the nature of professional beauty services:

Services rendered are non-refundable.
If concerns arise, clients must notify the salon within 7 days of service.
We'll do our best to assess and address service-related concerns.

12. PHOTOGRAPHY AND MARKETING
Eminence Salon may occasionally photograph or video services for educational, promotional, or marketing purposes.

Clients may opt out by notifying the salon before their service begins.

13. GIFT CARDS
Gift cards:

Are non-refundable.
Cannot be redeemed for cash.
Must be presented at the time of redemption.
May not be replaced if lost or stolen.

14. WEBSITE USE
By using our website, you agree not to:

Attempt unauthorized access to the website.
Use the website for unlawful purposes.
Interfere with website functionality.
Copy or reproduce website content without permission.

15. LIMITATION OF LIABILITY
Eminence Salon shall not be liable for:

Allergic reactions occurred when known allergies were not disclosed.
Damage resulting from failure to follow aftercare instructions.
Indirect, incidental, or consequential damages related to services or products.

Our liability shall be limited to the amount paid for the service or product involved.

16. PRIVACY
Your privacy is important to us. Information collected through our website and booking systems is handled in accordance with our Privacy Policy.

17. CHANGES TO THESE TERMS
Eminence Salon reserves the right to modify these Terms of Service at any time. Updates will be posted on our website.

18. CONTACT INFORMATION
For questions regarding these Terms of Service:

Eminence Salon
Roswell, Georgia
Email: info@eminencesalon.com
Website: www.eminencesalon.com

By booking services, purchasing products, or using this website, you acknowledge that you have read, understood, and agreed to these Terms of Service.